· If you forgot your Parent Portal username, the only option is to create a new account and add your students to that new account. You will need the Parent Portal ID letter to add the students, just as you did originally. To obtain another copy of the letter you must visit your child's school office in person and follow the same procedure that was initially required.
· If you forgot Parent Portal password, click on the link in the area of the login page that says "Forgot your password". You can enter your username on the next screen and then be presented with one of your security questions. If answered correctly, you will be allowed to change your password to something new.
· Previous accounts with 90 consecutive days of inactivity will need to be re-registered as a "New User."
· Email firstname.lastname@example.org for all txConnect Parent Portal questions.